Shipping, Cancellations & Returns Policies
Shipping Policy
UK Deliveries:
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All orders made before 2pm will be dispatched on the same day via Royal Mail 2nd Class delivery.
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Unless specifically requested, we do not deliver on Saturdays and Sundays.
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We offer free UK deliveries for all orders above £50. Please allow 3-5 working days.
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All orders under £50 will be charged £3.10.
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Each individual items are charged at £1.50
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Next day deliveries are charged at £10.
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Please note that Friday next day orders will be delivered the following Monday.
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If a weekend delivery is needed, please email or call our office to ensure we can organise this for you.
European deliveries:
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Each individual items are charged at £7.50.
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Complete travel pouch with items charged at £10 per delivery.
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Please allow 5 working days for delivery.
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Please note that delivery charges do not include import duties where levied.
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Rest-of-the-World deliveries:
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Travel accessories are charged at £10 per delivery.
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Complete travel pouch with items charged at £20 per delivery.
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Charges do not include import duties where levied.
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Please allow 7-14 working days.
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Please note that delivery charges do not include import duties where levied.
Return & Exchange Policy
If you change your mind you may return your purchase for a full refund. Our return policy for unwanted, unused goods lasts 14 days from the date of delivery of your item.
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Please contact us directly via phone or email, details can be found on the ‘Contact’ page on our website. You have 14 days within which to return your purchase to us, after informing us of your intention to return the item(s).
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The returned goods must be in “as sold” condition with seals unbroken all accessories and packaging present.
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You are responsible for the cost and risk of loss or damage when
returning the goods, so take out enough postal insurance to cover their value. Return postage is non-refundable for all returns, except where the product is faulty.
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A refund will be issued upon item inspection to the Debit/Credit card or any other form of payment that was used at checkout.
A refund will only be issued if your item is faulty or it has not been used.
If there is a fault with the product that you have bought from us, you may return the goods for a replacement or a full refund. You must report the fault to us within 14 days of receipt. You will then have a further 14 days to return the faulty goods. If the faulty goods are not reported within 14 days, then we are unable to accept a return for refund or replacement.
Proof of postage/delivery is required in all circumstances in relation to returned item disputes.
All returns must be sent to:
MyTravelPouch
14a Burwell Road
London
UK
E10 7QG
Cancellation Policy
You may cancel your purchase for a full refund if you change your mind. If your order has not been dispatched we will cancel your order.
If the item has been dispatched and if it is possible, we will cancel your delivery. Our cancellation policy for unwanted, unused goods lasts 14 days from the date of delivery of your item.
Please contact us directly via phone or email, details can be found on the ‘Contact’ page on our website.
You have 14 days within which to return your purchase to us, after informing us of your intention to return the item(s). The returned goods must be in “as sold” condition with seals unbroken all accessories and packaging present.
You are responsible for the cost and risk of loss or damage when returning the goods, so take out enough postal insurance to cover their value.
Return postage is non-refundable for all returns, except where the product is faulty.
A refund will be issued upon item inspection to the Debit/Credit card or any other form of payment that was
used at checkout.
Proof of postage/delivery is required in all circumstances in
relation to returned item disputes.
All returns must be sent to
MyTravelPouch,
14a Burwell Road,
London
UK
E10 7QG.
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