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Frequently Asked Questions

  • When Will I Receive My Item?
    For UK orders, please allow 3-5 working days. For European orders, please allow 5 working days. For deliveries to the rest of the World, please allow 7-14 days. For more information, please consult our Shipping Policy. If you have any concerns, please email us at info@mytravelpouch.com
  • Where do you ship from?
    Our offices are based in London, in the United Kingdom. For more information, please consult our Shipping Policy. If you have any concerns, please email us at info@mytravelpouch.com
  • I need to return/exchange an item.
    Due to hygiene reasons, our products are non returnable. Please consult our page for more information. For more information, please consult our Returns/Refunds Policy. If you have any concerns, please email us at info@mytravelpouch.com
  • I am having problems with the website/placing an order
    Please contact us on info@mytravelpouch.com or +44 (0) 208 558 3504 and we will assist you.
  • Do you ship internationally?
    Yes we ship across the globe. For more information, please consult our Shipping Policy. If you have any concerns, please email us at info@mytravelpouch.com
  • Do you offer next day delivery?
    Yes but only for certain cases. For more information, please consult our Shipping Policy. If you have any concerns, please email us at info@mytravelpouch.com
  • Can I cancel/change my order?
    If you have already placed the order with us, please get in touch with us ASAP in order to change it. Please note that if your order has already been shipped, we cannot change it. For more information, please consult our Shipping Policy. Please email us at: info@mytravelpouch.com Or call us on: +44 (0) 208 558 3504
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